I am a newly graduated Master of Science in Business Administration and Economics with a major in Information Systems. During my education, I acquired expertise in the development of information systems and digital services. My studies involved examining services and information systems from both technical and business perspectives. In addition, I deepened my technical expertise with a minor in computer science. In the professional realm, I have gained experience in delivery projects for products and services, as well as in customer service solving business clients’ IT infrastructure-related issues. Born and raised in the great eastern city of Joensuu and currently residing in Jyväskylä.
Education
2023
University of Jyväskylä
MSc in Economics and Business Administration
2021
University of Jyväskylä
Bachelor of Information Systems Science
Work experience
5/2022 – 12/2022
Service Advisor
TNNet Oy
My responsibilities encompassed assisting corporate clients via phone and through a ticket system. I acted as the initial contact for customers facing technical concerns. Additionally, I coordinated new service deliveries and made sure everything went as expected and kept the customers informed.
2/2015 – 12/2018
Assembler
Abloy Oy
Skills
Language
Finnish, native
English, fluent
Other
Microsoft 365
Object-oriented programming (C# and Java)
Customer service
WordPress
Figma
Canva
What do I do for fun?
Play drums
Arts
Gaming
Gym